Bill Bellmer from Garden City, NY United States
I have rated this 5 stars especially for the service provided by Melissa's. The picture in the offering shows a bouquet of flowers in a vase; what is received is a variety of flowers, about 2-inch largest diameter with short or no stems, in a plastic package. This, however, was not a problem, as the flowers were to be used to decorate a large sheet cake, and any stems would have had to be removed anyway for the flowers to lay flat. When the shipment arrived it appeared some of the flowers had seen better days. When I called Melissa's to inquire about this, Customer Service arranged a replacement shipment on extremely short notice (at no extra charge) which arrived in very good shape and in time to be used. Although the purchase with the necessary overnight shipping is expensive, the edible flowers create a beautiful cake decoration with much discussion potential. I will purchase them again for a special occasion.