Frequently Asked Questions
Click on each topic to read the answers to frequently-asked questions.
Don’t see the answer you need? Contact us so we can help you out.
- Melissa's General FAQ's (1)
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- Does Melissa’s have a store or a restaurant?
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Melissa’s is a distributor so we do not have an actual storefront or restaurant. You can find our products at most major supermarkets throughout the country.
- Online Ordering Questions (6)
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- I would like to customize the varieties offered on your online store, how can I alter my flavor preference when placing an order?
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Please call us directly at 800-588-0151 for more information.
- Do you ship internationally?
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No, we are unable to ship internationally at this time.
- I can’t remember my login name and password.
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Please e-mail us with your first and last name and your e-mail address so that we may forward the information to you.
- Is it possible to order by case quantities from you?
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Yes, case quantities are available on most items. Please contact us directly at 800-588-0151 for more information.
- What forms of payment do you offer?
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We accept Visa, MC, AMEX, as well as checks and money orders. To pay by check or money, do not place your order online. Please call us at 800-588-0151 for instructions.
- When will my order be delivered?
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Holiday Shipping Schedule
Order By 10 a.m. (P.S.T.) Shipped On Holiday 2nd Day Overnight 2nd Day Overnight Delivery By Thanksgiving 11/16/2012 11/19/2012 11/19/2012 11/20/2012 11/21/2012 Hanukkah 12/03/2012 12/4/2012 12/5/2012 12/06/2012 12/07/2012 Christmas 12/17/2012 12/18/2012 12/19/2012 12/20/2012 12/21/2012 New Years 12/24/2012 12/25/2012 12/26/2012 12/27/2012 12/28/2012 When will my order arrive?
For items that are automatically shipped 2nd Day, please use this chart:
Orders Placed By
10:00 a.m. (P.S.T.) On:Are Shipped On: And Expected to Arrive: Monday Wednesday Friday Tuesday Monday Wednesday Wednesday Monday Wednesday Thursday Monday Wednesday Friday Tuesday Thursday Saturday Wednesday Friday Sunday Wednesday Friday For items that are automatically shipped Next Day, please use this chart:
Orders Placed By
10:00 a.m. (P.S.T.) On:Are Shipped On: And Expected to Arrive: Monday Wednesday Thursday Tuesday Thursday Friday Wednesday Monday Tuesday Thursday Monday Tuesday Friday Tuesday Wednesday Saturday Wednesday Thursday Sunday Wednesday Thursday Shipping Charges
Upon checkout, estimated shipping fees will be calculated based on weight, shipping box dimensions, and destination address for each item being ordered. We will try to pack items that can safely be sent together to reduce your shipping cost. Therefore, the final shipping cost to you may be lower than the Estimated Shipping. Shipping charges may also be less if a business address is used for delivery.
Shipping Disclaimer/Note:
Please ensure that your order is delivered to an address where someone is available to receive the package. Any Overnight, 2nd Day, or 3rd Day shipments may be left at the door if no one is available to receive them. Melissa’s does not assume responsibility for packages that may be left at the door.
APO/FPO/International Addresses:
We are unable to accept online orders to APO/FPO addresses at this time--please call us at 800-588-0151 or 323-588-0151 to place a phone order. We do not ship orders outside of the U.S. Orders shipping to Puerto Rico, the US Virgin Islands, and Guam are subject to additional charges—please call for more information.
